Introduction to Technical Communication



Documentation Management

Technical Communication

Project Management


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Course Content

The 5 basic techniques in technical writing
Methods and materials
Document types
Documentation origination

Target Audience

This short course presents the introductory material for delegates who have an interest in technical communication. It is suitable for technical administrators wanting to improve their skills in technical communication and is recommended as a promotion requirement in many organisations.

This course is a pre-requisite for Report Writing for Technical Professionals, Effective Business Writing Skills, Advanced and Enterprise courses in Technical Communication.


This one-day short course is presented in a classroom environment.

A maximum of twenty students are accommodated.

Lecture notes are provided.


Delegates learn that technical communication is only effective if the reader is focused on the content of the communication and not on all the errors that bad communicators make.

Learning Objectives

At the end of this module learners will be able to:

  • Identify the target audience.
  • Write for the specific audience
  • Determine whether a document is readable or not.
  • Structure a document properly
  • Write a document, communicating in technical English, so that readers have a good understanding of the concepts within the document.
  • Compile a document that conforms to the company standard and conveys to the reader that the company is exacting in its efforts.
  • Edit existing documents so that they are grammatically correct and concise without losing meaning.
  • Understand the importance of proper layout and balance between text, table, illustrations and cross referencing.
  • Apply layout and editing techniques to improve technical communications
  • Utilise appropriate methods and materials to convey complex concepts
  • Cognitive: mental skills (Knowledge); Delegates will acquire an understanding of the technical communication environment and the various skill areas.
  • Affective: growth in feelings or emotional areas (Attitude); Delegates will develop a critical eye for correct grammar, structure and layout of documented communications
  • Psychomotor: manual or physical skills (Skills); There is no practical component to this module.

Completion requirements

  • This course is not aligned to any SAQA standards.
  • There is no final examination and no credits are awarded.
  • There is an assignment which delegates must complete.
  • This assignment is due two weeks after the course is completed.
  • Successful completion of the assignment will ensure that the delegate receives a Certificate of Merit indicating that they have successfully passed the assessment.
  • Delegates not submitting the assignment or not completing the assignment successfully will receive a Certificate of Attendance.
  • This certificate will not indicate whether the delegate has passed or failed.


Training schedule

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