Introduction to Technical Administration



Documentation Management

Technical Communication

Project Management


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Course Content

Technological processes

Product lifecycles

What does a Technical Administrator do?

Standard business processes

Technical communication and documents

Configuration management

Quality management systems

Target Audience

This short course is designed to introduce the first time entrants to the technical business environment. The course is suitable for young learners entering the employment market with a view to becoming proficient in activities found in technical businesses.


This two-day short course is presented in a classroom environment.

A maximum of twenty students are accommodated.

Lecture notes are provided.


Delegates will understand the building blocks of a functional technical business, the basic elements of communication within the business, fundamentals of record keeping and the elements of quality management.

Learning Objectives

At the end of this module learners will be able to:

  • Explain the elements of standard technological processes such as the System Development Life Cycle (SDLC)
  • Describe the tasks and main functions of Technical Adminstrators
  • Explain standard business processes such as Goods Inwards, Goods Outwards, Invoicing, Statements etc.
  • Write basic communication texts and understand the need for accuracy and precision in communication, specifically e-mail.
  • Describe the management of change within a technical organisation and keeping of appropriate records of change
  • Describe how the aforementioned elements contribute to the management of quality in the organisation.
  • Cognitive: mental skills (Knowledge); Delegates will have a deeper understanding of the processes and procedures that are required to make a technical business function properly
  • Affective: growth in feelings or emotional areas (Attitude); Delegates will develop the concepts of responsibility, dependability and work ethic required in a technical business
  • Psychomotor: manual or physical skills (Skills); There is no practical component to this module.

Completion requirements

  • This course is not aligned to any SAQA standards.
  • There is no final examination and no credits are awarded.
  • There is an assignment which delegates must complete.
  • This assignment is due two weeks after the course is completed.
  • Successful completion of the assignment will ensure that the delegate receives a Certificate of Merit indicating that they have successfully passed the assessment.
  • Delegates not submitting the assignment or not completing the assignment successfully will receive a Certificate of Attendance.
  • This certificate will not indicate whether the delegate has passed or failed.

Training schedule

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